Returns & Refund Policy

Last updated: 27 January 2026

This Returns & Refunds Policy applies to purchases made from getwallbreaker.com by customers in the United Kingdom.

If you have any questions, contact us at hello@getwallbreaker.com.

1) Change of mind returns (Consumer Contracts Regulations)

Your right to cancel

You have the right to cancel your order within 14 days without giving any reason.

For orders of goods, the cancellation period ends 14 days from the day you (or a third party you nominate, other than the carrier) receive the goods.

How to cancel

To cancel, tell us clearly that you want to cancel your order by emailing hello@getwallbreaker.com.

Please include:

• Your name
• Order number
• The item(s) you want to cancel/return
• Your delivery address

You can use the model cancellation form here, but you do not have to:

https://getwallbreaker.com/model-cancellation-form

After you cancel

If you cancel, we will reimburse you all payments received for the cancelled item(s), including the cost of standard delivery (where applicable). If you chose a delivery option that cost more than standard delivery, we refund only the cost of standard delivery.

We may make a deduction from the refund if the value of the goods has been reduced by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Returning the goods after cancellation

If you cancel, you must send the goods back to us within 14 days of telling us you want to cancel.

You are responsible for the direct cost of return postage for change-of-mind returns.

We will refund you within 14 days of:

• receiving the goods back; or

• receiving evidence that you have returned the goods

  (whichever is earlier).

Refunds are made to the original payment method, unless we agree otherwise.

2) Sealed goods (health protection & hygiene)

Some of our products are supplied sealed. For health protection and hygiene reasons, the right to cancel for change of mind does not apply if the seal has been broken after delivery.

This sealed-goods restriction applies to change-of-mind cancellations only. It does not affect your rights if goods are faulty or not as described.

3) Faulty, damaged, or incorrect items (your statutory rights)

Nothing in this policy limits or excludes your legal rights as a consumer. If an item is faulty, damaged, not as described, not fit for purpose, or you receive the wrong item, you may be entitled to a remedy under UK consumer law.

What to do

Contact us at hello@getwallbreaker.com as soon as reasonably possible after delivery.

To help us resolve things quickly, please include:

• Your order number
• A description of the issue
• Photos (where relevant)
• Any batch/lot number shown on packaging (where relevant)

Returns and costs

If a return is required due to fault, damage, being incorrect, or not as described, we will:

• confirm return instructions by email; and
• refund the price paid (and any applicable standard delivery costs) in line with your statutory rights; and
• reimburse reasonable return postage costs (or provide a prepaid method), where appropriate.

4) Delivery delays / non-delivery

Unless we agree a different delivery date with you, we aim to deliver your order within 30 days of order confirmation.

If delivery has not taken place within 30 days (and no different delivery date was agreed), please contact us at hello@getwallbreaker.com. We will either:

• provide a new delivery estimate for you to accept; or
• if you prefer, cancel your order and issue a full refund.

5) Exchanges

At the moment, we don't offer direct exchanges. If you want a different item, the quickest option is usually to request a return (where eligible) and place a new order.

6) Refund timing

Once your return is approved/received (as applicable), refunds are processed without undue delay and normally within 14 days, in line with the rules above. Your payment provider may take additional time to show the refund in your account.

7) Contact

Wallbreaker Performance Limited

Palmeira Avenue Mansions, 19 Church Road, Hove, East Sussex, England, BN3 2FA

Email: hello@getwallbreaker.com